Arrival Time & Dates

Arrival time at Siloam Missionary Homes should be scheduled with the office in advance. Missionary residents should arrive before 4 p.m. so staff can be on hand to go over policies and show you into your home. If your arrival date at Siloam Missionary Homes changes, please notify us at least 60 days prior to your reserved date of arrival. Otherwise you will be charged from the arrival date reserved. 

 

Departure Dates

Once the reservation is accepted, the missionary family will be responsible for maintenance fees and utilities for the duration of the dates indicated on the application. If your departure date changes, please notify the office AT LEAST 60 days in advance. If less than 60 days notice is given, you will be charged maintenance and utilities for a full 60 days from the notice date.

 

Billing

Billings are done on the 1st and 15th of each month. Arrivals before the 15th of the month will be charged for the entire month. Arrivals on or after the 15th of the month will be charged for half of the month. All bills are processed through our online portal – Innago.

Utility bills are typically processed and sent out mid-month. 

 

On Time Payments

Monthly maintenance fees are billed about a week before the due date, which is the 1st of each month. Utility bills are due by the 20th of the month. Please pay your bills on or before the due date so we can pay our bills on time. If payment is not received by 5 days past the due date, you will be subject to a late fee of $25.00. If you have a problem paying by the due date, please call the office to make arrangements. We do accept credit and debit cards, with a 3% fee. All payments should be made using our online portal – Innago.

 

Visitors

The board has determined that family and friends can come and visit you for a short period (no more than a week), but they cannot live with you at Siloam. If your visitor will be staying more than a week, we require a background check for all adults visiting. Please limit the number of visitors to the available beds in your home. If there are more visitors than available beds, we request that you make arrangements for additional guests to stay off property.

 

Internet and Roku

It is included as part of your maintenance fee.

 

Family Center

The Family Center is available for missionary families who are living at Siloam to use. If you would like to reserve the facility for a special family event, (i.e. child’s birthday party, etc.) please contact the office for availability. You may use the fellowship hall and kitchen for a family event for up to two (2) hours at no charge.

If you have a ministry-related event (meeting, conference, etc), there will be a charge of $36 for up to four hours to cover utilities and upkeep. You will be responsible for clean up.

 

Trash and Recycling

Detailed instructions on the correct handling of trash and recycling is provided in our Guest Portal. You will be expected to follow the procedures correctly to ensure we don’t get charged fees for improper trash handling.

 

Furnace Filters

Our maintenance staff will come to your home on the second Thursday of each month to replace your furnace filters. This will also give them a chance to come in and see if there may be any other maintenance needs that need to be addressed. Please do not ignore or simply cope with maintenance issues. Please use the Guest Portal to communicate any maintenance issue, however small, to Siloam staff.

 

Furnishings

Each unit is completely furnished, including: furniture linens, bedding, etc. Please be prepared to provide your own shampoos and other toiletries. DO NOT BRING ANY FURNITURE. Our Guest Portal has a list of local storage facilities with websites for renting and paying online.

 

Small Appliance / Item Replacements

In order for Siloam to keep our costs down, we ask that if a small appliance such as a toaster or coffee maker breaks or quits working while you are a resident that you replace the item and leave it in the home for the next resident. These items are available at a very reasonable cost. Also, if there are things such as spatulas, serving spoons, etc. that break or are not usable, please replace them and leave them in the home.

 

Telephone

Telephone service is not provided. There are several wireless carriers with coverage on and around the property. We also have wifi on most of the property.

 

Speed Limit

Please drive slowly on the SMH property – the speed limit is 15 miles per hour, but there are occasions where common sense dictates you drive slower. This will help us keep the dust down and will also keep it safe for the missionary children.

 

Vehicles – Washing & Oil Changes

Please do not wash your vehicles or change the oil in your driveway. There is a water hose at the shop for you to wash your vehicle. If you wish to change your oil, check with the maintenance department to find out the designated area for that.

 

Outside Toys

Please make sure the children’s toys and bikes are kept picked up each day. Not only does it keep the appearance of the property looking nice, but it makes it safer and easier for the mowing crew.

 

Water Conservation / Laundry & Dishwasher Conservation

Please keep in mind that we operate on shared wells, so water conservation is important to all of us. If you see that your toilets are running constantly, please fill out the maintenance slip and turn it into the office.

Please do not let your children play in sprinklers in the summer time. If you would like, you may purchase a small pool for your yard. Check with the office for placement of the pool in order to facilitate mowing.

Also, keep in mind that we have water softeners on the wells, so cut your laundry soap and dishwasher soap in HALF. This will save you money and it is easier on the appliances as well. 

As we are on a septic system, we also ask that you use septic friendly products and avoid overuse of chemicals. Only toilet paper, urine and feces should be flushed. Diapers and female sanitary products should be disposed of in the trash. Minimize the use of bleach. Avoid chemical drain openers (submit a maintenance request instead).

 

Cleaning

Each unit and surrounding grounds are to be kept clean. BASIC HOUSEKEEPING GUIDELINES: Please do not allow red, orange or purple drinks onto carpeted areas of the house. This leaves stains that cannot be removed. To spot clean your carpet, please use “white vinegar” and a white cloth. Failure to keep carpets clean may result in loss of your reservation deposit or cleaning charges. 

 

Departure Cleaning Guidelines

We operate with a limited staff. Since missionaries are constantly coming and going, good housekeeping is important. You will want to plan your departure schedule to allow sufficient time for adequate and thorough cleaning of your unit before leaving. A detailed “Housekeeping Departure” schedule will be given to you about 30 days before your departure date.

Failing to do a thorough job of cleaning your unit will result in you being charged $150 for a 1 to 3 bedroom home or $250 for a 4 bedroom home as we will have to hire someone to do the cleaning. If you find that you will be unable to do your cleaning before you leave, we should be advised in advance so that arrangements can be made. 

For future reference, we record the condition in which you leave your unit. This could determine whether you are allowed to return.

Repairs

Please advise us when repairs are needed in your unit by filling out the online maintenance slip on the Guest Portal. Failure to tell us can result in more extensive repairs being needed later. If you can make the repair yourself, please communicate with the office before proceeding.

** Note: Siloam strives to provide a beautiful home for our guests, and it is imperative to keep the homes neat and free of damage. Any damage caused by the occupant due to accident or neglect which requires the replacement of windows, doors, carpet, or other major items in the home will be at the expense of the occupant. These damages must be reported immediately to the office. Siloam staff will arrange for repair.

Do not put anything other than toilet tissue in the toilets. If a toilet is plugged due to tenant’s neglect, a plumber will be called at the tenant’s expense.

 

Insurance on Personal Items

SMH carries insurance on the property, buildings, and contents that are owned by SMH. However, your personal belongings are not covered under our policy. If you would like insurance coverage for your personal items, we suggest that you take out a “renter’s policy.” SMH cannot be liable for your personal items.

  

Firearms and Other Weapons

Firearms are permitted for missionary residents. Please notify the staff upon check-in that you are in possession of firearms. Firearms should be properly stored and locked away from minors. We will have you fill out a liability waiver to keep on record. The use of slingshots, BB guns, and archery equipment must be cleared by the office and will be limited to a designated area of our choosing. Failure to obtain permission or abuse of the restrictions may results in confiscation of these items.

 

Miscellaneous

• NO PETS or ANIMALS PERMITTED – There are NO exceptions.
• Firecrackers are not permitted on the property unless sponsored by SMH.
• Residents are asked not to sing or play loud or worldly music which could be disturbing to neighbors.
• Alcoholic beverages, tobacco in any form, and drugs (other than for medical purposes) are not permitted.
• Guests and visitors are expected to dress modestly.
• You are responsible for your children at all times. Please be considerate of other guests.
• Under no circumstances will Siloam be responsible for any debts incurred by the residents during their stay at Siloam, nor for personal commitments.
• Since Siloam is a non-denominational, evangelical organization ministering to missionaries of many denominations and mission boards, it is requested that each person on our grounds observe our policy to refrain from making any derogatory statements about churches, denominations, or individuals. There should be no promotion of your denomination or interpretations of Scripture which may be divisive and contrary to the Doctrinal Statement of Siloam.

 

Statement of Faith

THE FAMILY

Siloam Missionary Homes (SMH) affirms and values God’s gift of marriage between man and woman that God created in His own image. Genesis 1.27, “So God created man in his own image, in the image of God created he him: male and female created he them.” As SMH is committed to providing our students with a biblical worldview, SMH believes and practices what the Bible says about marriage and operates by faith according to that faith commitment. SMH abides by Jesus’ teaching on marriage when he said in Matthew 19.4b-6, “…Have ye not read, that he which made them at the beginning made them male and female, And said, for this cause shall a man leave his father and mother and shall cleave to his wife: and they twain shall be one flesh? Wherefore they are no more twain, but one flesh. What therefore God hath joined together, let not man put asunder.” The definition of marriage provided by Jesus includes several important truths that SMH expects all board members, faculty members, students, residents and staff to value and abide by.

1. Marriage is a covenant designed by God (Matthew 19.4b).
2. Marriage is intended to be between one man and one woman as God biologically created them male and female at birth (Matthew 19.4b). Hence, any other proposals for marriage are outside of God’s intended design (see Leviticus 18.22; 20:13-16; Romans 1.26-27; 1Corinthians 6.9-11; and 1Timothy 1.9-10).
3. The marriage covenant is sealed through sexual intercourse which should be reserved for one husband and one wife after they have entered the holy covenant of marriage (Matthew 19.5).

Therefore, SMH defines marriage as a divinely designed biblical covenant between one man and one woman and God that is intended to represent the relationship of Christ and the Church. This view of marriage is affirmed by the authorized King James Bible in both its Old and New Testaments. (See Genesis 1.27; 2.23-24; Malachi 2.14; Song of Solomon 2.7, 16; 1 Corinthians 7.1-16; Ephesians 5.22-33; Hebrews 13.4).

THE GREAT COMMISSION

SMH holds that it is the explicit commandment of Jesus Christ to all believers to go forth into the world to spread the Gospel message of the Person and Work of Jesus Christ on Calvary’s cross.

Siloam Missionary Homes reserves the right to accept or deny any requests at any time based upon the Statement of Values for Family and the Great Commission.

Updated 6/25/2025